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Mission
Statement
"Working for
Healthy Communities"
Vision
"Operate a
well-managed business to provide community based health
and services in a responsive manner"
Values
"The Half Dozen Truths of CHD"
Culture
- Creative, teams are
encouraged to adapt to meet the needs of customers
- Mission, values and
customer-driven rather than rigid to
policy/procedure-driven
- Continual learning
and changing
- highly motivated,
self-directed staff who are innovative, creative,
entrepreneurial
- Much of the work
done by appointment, drop-in and crisis services
available
Communication
- Organic rather than
"chain"
- Weekly team
meetings; essential for organizational work
- No surprises
- Customer service
representative
- Use of Technology
- Cross-team
innovation and communication
Access
- Business hours: 8:00
AM to 6:00 PM; Monday - Friday
- 24 hour mental
health crises services
- Weekly programs
- Location: clinic (La
Grande, Elgin), community schools, home-based
Overview
- Combination of
Public Health, Mental Health, Substance Abuse,
Parenting, Rehabilitation and Veteran's Services
- Combined by county
over the past 16 years
- Combination of
services is unique to Eastern Oregon; only nonprofit
of its kind in Oregon
- Recognized statewide
as an innovator
- National recognition
for management systems (presentations at national
conferences and consulting operations)
- Subject of a study
by the National Public Health Foundation for
privatization of PH
Governance
- CHD is a nonprofit
corporation responsible to a Board of Directors
- Union County
contracts with CHD to be the Public Health Authority
and the Community Mental Health Program
Geographic
- All services offered
in Union County
- Specific services
available in Union, Wallowa, Umatilla-Morrow, Baker
and Grant counties
- Consulting services
nationwide
Organization
- Six Administrative
staff for approximately 100 employees
- Organized by teams;
Teams are Self-Directed with authority to organize
their own work and make decisions at the level of
service to the customer
- Teams are
accountable to Administrative Council;
Administrative Council
Fiscal
- Over $5 million
operating budget
- Subcontract
approximate $1 million
- Responsible to over
50 funding sources
- Three primary types
of funding (Managed Care Contracts, Fee for
Services, Contracts)
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